For MSPs
Patterns turns the tickets your techs work into step-by-step SOPs, client quirks included. Updated automatically every week.
Install once and forget. No writing or recording SOPs
Passwords and personal information are redacted from every SOP.
Anonymous by design. You see which team did a task, never which tech.
Techs stay in control. They can pause capture anytime and block sites. Non-work activity is ignored by default.
Encrypted in transit and at rest, with SSO, MFA and a full audit trail. Designed around SOC 2 controls.
Nothing inside remote sessions. Patterns can’t see inside RDP sessions, so nothing on your clients’ machines is captured.
You pay for a documentation platform. You’ve asked the team to document. But tickets come first, so procedures fall behind — and it snowballs.
Patterns documents work done on your techs’ own machines: admin portals, your PSA and RMM, the browser. It can’t see inside RDP sessions, and your configs and passwords stay in your documentation platform.
Push Patterns to your techs’ machines through your RMM. It runs quietly in the background.
Any ticket type your techs handle at least twice becomes a step-by-step procedure: user onboarding and offboarding, license changes, password resets, client-specific steps in admin portals.
New client variations are added every week. Approve changes or set them to auto-approve, edit anything, and roll back anytime.
Patterns follows each ticket type from start to finish, across every app your techs touch, with nothing to integrate. So every procedure matches how tickets really get closed, client quirks included.
L1 techs follow the steps your senior techs actually use, so more tickets close at first touch.
Procedures for every common ticket type from day one, built from your team’s best runs.
Fewer “quick questions.” More project and billable work.
When know-how is written down, the shop doesn’t depend on any one person.
Current SOPs show where your techs’ hours go. Patterns ranks your repetitive ticket types by hours per month, and our team can build automations for the ones worth it, quoted up front. Fewer tickets, same MRR.
Recording tools only capture what someone remembers to record, one run at a time. Patterns documents tickets as they’re worked, learns from every run, and keeps each client’s variations up to date.
Yes. Bulk-install on as many machines as you need.
It works in any desktop or browser app your techs use, so there’s nothing to integrate. PDF export works today; IT Glue and Hudu integrations are in development.
Passwords and other personal information are redacted from every SOP. Patterns also can’t see inside RDP sessions, so nothing on a client’s machine is captured.
Patterns documents tickets, not techs. You see which team did a task, never which person, and techs can pause it anytime.
Within 7 days. A ticket type needs to be handled at least twice, so daily work shows up first.
Regular price: $50 $25 USD per seat per month on early access. Start free with up to 3 seats.
Your clients have the same problem: stale SOPs and staff turnover. Our MSP partner program, for reselling Patterns to your clients, is coming soon. Join the waitlist to be first in.